360° Panorama

Booking info & FAQs

The automatic access machine is a modern automated system for easy, secure, and professional check-in for late arriving tentants. 

We offer our guests the following option to use the hotelomat check-in:

With reservation:

  • Touch the screen and follow the instructions
  • Choose a language & click on arrival with reservation
  • Enter name or reservation number & double-check you reservation information
  • Sign by using the electronic pen
  • Select the number of room cards and remove your room card and receipt

We accept the following debit and credit cards: Visa Card, MasterCard, Meastro/debit card. Your room card can also be used to open the entrance door.

What is IG City Apartment OrchideenPark?


IG City Apartments OrchideenPark - in one of Vienna's most beautiful districts - offers exclusive temporary residences with the services of a hotel. On the grounds of the historic Rothschild Orchid Gardens and close to the exclusive Hohe Warte neighborhood, the OrchideenPark offers 26 spacious, modern studios & apartments with an area ranging from 35m² to 59m² with terrace and garden.

How can I make a booking for IG City Apartment OrchideenPark?


We are happy to take bookings by telephone at +43 1 36 29 88 10 or by e-mail at concierge@orchideenpark.at. You can also make a booking easily and quickly online directly on our website. You will immediately receive a booking confirmation by e-mail.

Is a credit card required when making a booking?


In order to make a booking online, you will need a valid credit card. 

Must a rental agreement be filled out for each apartment?


A rental agreement will be issued for each booked apartment. This agreement is the basis of the reservation and must be accepted by signature. Any deficiencies or defects in relation to the apartment will be recorded in writing upon hand-over of the apartment.

What are the cancellation conditions?


With a cancellation up to 7 days prior to the beginning of a rental, the cancellation ist free of charge. Less than 7 days prior to the beginning of a rental: 50% of the total price.

When are check-in and check-out times?


Check-in is possible Monday to Friday between 2:30 and 6:00 pm and on Saturday from 9:00 to 11:30 am. Check-out is possible Monday to Friday between 8:00 and 10:30 am and Saturday from 9:00 to 11:30 am. If you happen to arrive outside of these times, you can check in directly with our automatic access machine at staircase 4 (Klabundgasse). Please have a valid ID ready for your check-in!

How do I pay?


Payment for the first 30 nights is made right at the time of check-in, before the room key is handed over. If you plan to stay less than 30 nights here, the entire stay will be charged to you at the time of check-in. The cost of the final cleaning will also be charged as soon as you move in.

What additional features does IG City Apartment OrchideenPark offer?


To add to the enjoyment of your stay here, we have a spacious fitness room, which you can use for free 24 hours a day, 7 days a week. After your workout, enjoy relaxation in our spa area with sauna, steam bath, and infrared cabin. These wellness options are bookable via in-house intranet for EUR 8 per hour. 

The sauna will be reserved for you during your desired time and will be heated in advance. In addition during the summer months, our outdoor pool with sunbathing area and children's pool is available.

Are there specific opening times for the pool?


In order to limit noise disturbances, the outdoor pool can be used between May and September from 8:00 am to 8:00 pm. 

Is there Internet and TV in the apartments?


All of our apartments have free WiFi and satellite TV (Astra and Hotbird) with over 1,000 channels.

Do the apartments have a fully-equipped kitchen?


In each apartment, you will find a modern, fully-quipped kitchen (cookware and dishes, glasses, silverware...) incl. all necessary appliances and a Nespresso coffee maker. All appliances that are not included in the apartments (electric kettle, toaster,...) can be rented for free from our service center.

Is there a washing machine in the apartments?


There is not a washing machine in the apartments. Our house does have a laundry facility open 24 hours with 2 washing machines and 2 dryers. The price per wash/dry is € 1 payable in cash (50 cent coins) or Quick card. Drying rack, iron, and ironing board can be used for free in the service center.

Is it possible to book breakfast?


There is no restaurant in the building. However, it is possible to have fresh bread and pastries delivered to your door each day. You will find a Nespresso coffee maker incl. 6 servings of coffee and tea in the apartment. 

How safe is the IG City Apartment OrchideenPark?


Video surveillance is installed in many general areas at the apartments. In addition, all of the apartments have their own safe and an alarm system.

Is there a garage for guests of IG City Apartment OrchideenPark?


A parking space in our garage can be booked additionally with each apartment. It cost 7€ per day or 99€ per month.

Are there shops and restaurants nearby?


Supermarkets, banks, and a variety of restaurants are locate in the vicinity of our Serviced Apartment OrchideenPark. A map is available in your apartment for more detailed directions.

Where exactly is IG City Apartment OrchideenPark located?


Our apartments are located at one of the most exclusive addresses - in Döbling, Vienna's 19th district. Many recreational opportunities, such as tennis courts, the Wienerwald (Vienna Woods), and the wine village of Grinzing with its traditional Austrian wine taverns can be found nearby. One of Vienna's two Japanese gardens are also located nearby and invite you to take a leisurely stroll.

How good is public transportation to the city center?


We have ideal access to the public transit system. You can reach the subway station on the U4 line in only a few minutes, and the D tram stops almost right in front. With these two forms of public transportation available, you can reach Vienna's city center in just a few minutes.